Free Call Center Software? Well, not quite.
“WOW! Free, and it does everything I need it to”…. Really? Because of the nature of what I do, I keep a close eye on search volume for particular terms. Over the last several years I have seen a...
View ArticleReal Time Stats – Instant Gratification and Mistakes Avoided
Not so many years ago, we would click on a few icons, wait for a report to generate, review the report and feel pretty good about the control and speed we had over our data, salespeople and results....
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Wasted Days and Wasted Nights – How we Fail to Collect Vital Data on Each and...
Yep – I am astonished by the lack of what we should know but don’t. Every day, businesses are cranking out tons of sales calls that seem to fall short of gaining any real intellectual knowledge,...
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Software as a Service
Software as a Service (SaaS) certainly appears to be the current wave in business applications. You can hardly read a technology article or ad today without seeing reference to the ‘cloud’. More and...
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Crafting Your B2B Telemarketing Campaign
Many companies have attempted to add a B2B telemarketing campaign to their existing sales & marketing efforts. Often times, poorly planned initiatives lead to mixed results leaving some people...
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Write Your Sales Message Like a Zombie Show Script
Did you see the season 5 premiere episode of The Walking Dead last night? Wow! They didn’t pull any punches. They got right to the action. I was literally on the edge of my seat. It was intense. It was...
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7 Easy Inside Sales Tips to Catapult Your Closing Ratio
What is a closing ratio? Your closing ratio is the number of sales you’ve made over the number of presentations you gave. To calculate a closing ratio, divide your number of closed deals out of your...
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Black Belt Techniques to Combat the 6 Most Common Sales Objections
One of the most challenging parts of an inside sales call is overcoming the many objections that the prospect may come up with to dodge your sales pitch. Look at these sales objections, not with dread,...
View ArticleHow to Coach Your Agents Using Call Metrics
By Aleksandr Peterson A call center is only as good as its agents. Whether inbound or outbound, sales or service, it’s important that agents continuously hone their skills, improve efficiency, and stay...
View Article8 Benefits of CRM for Telemarketing; Auto-dialing Alone Just Won’t Cut It
Telemarketing is a highly competitive field, keeping leading positions in this environment needs to embrace rapid technology changes, growing customer demands and a lead management software to remain...
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